The Northern Ireland Oil Federation (NIOF) launched its customer charter this week, a first for an oil trade association in the UK and Ireland.
David Blevings, executive director of the Federation said: “The charter is a welcome development and will provide consumers with information on what level of service they can expect from a NIOF distributor member.”
The charter includes information on payment options, best value, energy efficiency and advice for vulnerable customers. Blevings said it will also help customers get the most from a distributors’ service, and includes advice on how to make a complaint if they are dissatisfied or have ideas for improvement.
The charter is supported by over 60 local home heat oil distributors who are responsible for the sale of home heating oil volume in Northern Ireland.
If you'd like to keep up-to-date with the latest developments in the heating and plumbing industry, why not subscribe to our weekly newsletters? Just click the button below and you can ensure all the latest industry news and new product information lands in your inbox every week.
Subscribe to receive your free copy of HVP every month.
