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Installing the best customer service

Debbie Boxall has a look at how to get customer service right

Energy efficiency campaigner voices concerns for heating installers over Bonfield Review

The long-awaited Bonfield Review has been met with some concern by energy efficiency specialist, Peter Thom

Will getting smart help us to go green?

Smart meters are set to become a common part of the British home, helping us better manage energy usage and understand its cost. But will getting ‘smart’ also make us ‘green?’

The art of specifying heating controls

Heating controls have been placed firmly on the map thanks to a series of high profile product launches, media coverage and the onset of connectivity in the home. However, there is no ‘one size fits all’ solution when it comes to modern heating controls. So, how do you go about choosing the right control for your customers, which will still deliver all of the necessary comfort and energy-saving benefits?

The importance of architecture

Maxine Easingwood discusses the considerations to be made when installing heating and cooling units in existing buildings.

Saving with weather compensation controls

Jon Phillips explains how weather compensation controls can unlock significant energy savings

Control, choice, and comfort at the press of a button

Richard Paine discusses how demand side management technologies such as smart thermostats can further bolster heat pumps’ environmental credentials

Taking on an apprentice is easy!

Jon Graham, chief executive of JTL, outlines how you and your business can benefit from taking on an apprentice and how to go about it.

Now Is The Time For Apprentices

Jon Graham, Chief Executive of JTL, outlines why now is the time to invest in apprenticeships in your workplace.

Don’t leave it up in the air this winter

Mark Boccetti takes a detailed look at deaeration and the importance of removing air from new and retrofit heating systems

Fuelling the future

Managing director of NAPIT Certification, David Cowburn, discusses the recent consultation on the Energy Company Obligation and how this could affect those living in fuel poverty in the future

So, you have your exam results, what next?

Jon Graham, chief executive of training charity JTL, offers students valuable guidance on their first big career decision

Summer holidays may be ending, but it’s not too late to prep for winter

As the summer holiday period draws to a close, there are still a huge number of schools across the UK that haven’t taken steps to assess their heating capabilities ahead of the winter. Neville Small, sales director at Potterton Commercial, explains why there is still time.

Water quality in communal heating systems

Helen Gibbons, Giacomini UK’s technical support manager discusses the importance of water quality in communal heating systems.

BMA urges conformance and competence

Yvonne Orgill, chief executive of The Bathroom Manufacturers Association, discusses the importance of using a qualified installer and quality products

Life after DECC

David Cowburn discusses how the recent restructure of the Department of Energy & Climate Change (DECC) could affect the energy efficiency and renewables industry.

Rules, common sense and income

Daniel Norstrom looks at the importance of water treatment when installing a new boilers, as it relates to Part L of the Building Regulations and BS 7593: 2006.

A taste of renewables

Nancy Jonsson takes a look at how installers can diversify into renewable heating by taking advantage of manufacturer introductory sessions

The face of training

Craig Cundey discusses different training mechanics and outlines why he feels face-to-face training still plays a key role within the industry.

How to start a trade blog to promote your business

Jonny Lawrence explains how blogging can benefit the plumbing and heating engineers

Preparing for the storms that lie ahead

Many people associate the risk of flooding with the winter months, yet as the recent British summers have shown, floods can strike at any time. It's therefore important, says Paul Marlow, dewatering growth centre manager at Xylem, to have plans in place, should the worst happen. Here, he outlines a number of top considerations for businesses large and small, to help you stay ahead of the game.

Connecting the countryside – what does it mean for smart controls?

Honeywell's marketing communications manager, Andy Mansfield, says the smart control market is well within reach for rural installers, whatever their local download speeds.

Leveraging the evolving electric shower

With electric showers often being a distress purchase, products need to be quick and simple to install. Lisa Ward, product group manager at Bristan, explains how electric showers have changed in line with the needs of the installer.

Not just a man's world

John Cove, marketing manager at Starrett, looks at the increased demand for more female tradespeople in Britain.

Fuel for thought

The UK’s woodfuel quality assurance scheme, Woodsure, is looking to educate both consumers and industry professionals on the importance of using quality woodfuel.

Retiring SNIPEF CEO Robert Burgon stresses importance of professionalism for the future of the plumbing industry

Robert Burgon is a founding member of WaterSafe, the UK register for approved plumbers, and chief executive of SNIPEF, the Scottish and Northern Ireland Plumbing Employers’ Federation. He warns that it is too easy for unqualified people to work as plumbers in the UK, as he retires from 40 years in the plumbing industry and considers the improvements in the sector and the work still to be done.

See and be Seen – Water Label increases its visibility in Europe

It has been another remarkable period of rapid growth for the European Water Label. Yvonne Orgill reviews the development of the scheme throughout the Winter and Spring months and considers what lies ahead in 2016

Closing the net on the black market

Dr Stuart Corr, techno-commercial director of Mexichem’s Fluor Business Group, discusses how the industry can combat the black market in unregulated refrigerant products.

Power to the people

NAPIT chairman Frank Bertie highlights the key findings of a new report, arguing that installers should be the central focus of future policymaking in the energy efficiency retrofit market

Why you should treat your workers like wooden logs

Tom Magness discusses a new perspective to take when it comes to your workforce

Incorrect CHP sizing can lead to disparity between expected and realised carbon emissions

With research from government-appointed body Innovate revealing that commercial buildings in the UK may be producing as much as 3.8 times more carbon than estimated at their design stage, it’s clear that technology in many properties is falling short of predicted performance, says SenerTec.

Cleaning up our act

Dr Neil Watson explains the benefits of water treatment in reducing energy consumption and contributing towards decarbonisation

Cream of the crop

Dr Elaine Lancaster discusses how manufacturers put design and quality of manufacturing for the installer at the heart of their business.

Budget: Now the dust has settled

This year’s Budget saw the resignation of a key cabinet minister and the Chancellor back down on proposals before it was approved by MPs. Now the dust has settled, Jeff House takes a look at what it means for the heating sector.

Getting the most out of social media

Jonny Lawrence explains how social media can boost business for trades’ people.

Existing workers could plug the skills gap

People already working in the building engineering services sector could play a major role in tackling the growing skills crisis, believes Peter Rimmer.

Keeping control of your costs

Driving the bottom line through profitable revenue growth is the key objective of every business. However companies also need to focus on controlling costs, particularly during challenging economic times, says Gerry So

Dishing the dirt on dirt separators

The dirt separation market witnessed strong growth in 2015, and it looks set to continue its upward trajectory in 2016 too. With the market booming, Roger Williams offers advice on how to choose the right product for your customers.

Can apprenticeships help close the skills gap?

As we get closer to National Apprenticeship Week, which takes place between 14 and 18 March, non-domestic heating trade association, the Industrial & Commercial Energy Association (ICOM), asks: Can apprenticeships help close the skills gap?

Long live the planet

Matt Lowe reflects on the United Nations Paris conference on climate change

The benefits of push and press fittings

With the popularity of press and push fittings on the rise within the British plumbing industry, Bill Barlow looks at the installation benefits of both types of fitting and why they are, in many cases, preferable to the traditional braze fitting

Too many consumers are overheating their homes while others ration warmth

As gale-force winds and freezing rain batter Britain, many householders are reacting to the colder temperatures by cranking up their heating, according to a survey by uSwitch.com. Energy efficiency specialist Peter Thom explains why this is inefficient and costly

Tough love: underfloor heating in old buildings

Tony Lovell gives his top tips for renovating with UFH

The power of the web in 2016

Mark Krull explains a hassle-free means of launching a company website at a very reasonable cost

SEO can help improve your online presence

The National Association of Professional Inspectors and Testers (NAPIT) explains how taking SEO seriously could boost the online presence of your business.

2016: What can we expect?

With a landmark year for the heating industry behind us, there is a great deal of anticipation for further legislative changes in 2016. Jeff House, regulatory marketing manager at Baxi, looks at what we can expect.

Five steps to smart

In today’s modern market, installers need to capitalise on the new trends that are sweeping through the industry, while knowing what’s here to stay and what is simply a fad. To help businesses stay ahead of this fast-paced market, Andy Mansfield has devised five top tips on how to break in to one of the fastest moving markets around – that of smart controls.

The energy efficiency year that was... and then wasn’t

Dr Kerry Mashford, CEng FIMechE FRSA, chief executive of the National Energy Foundation gives her view on the events of 2015

Support for landlords’ certificate soars following home safety event

Backing for industry-led change to safeguard tenants has climbed to new heights following the success of an event held in Westminster.

Cement – sometimes a plumber’s best friend!

Dr. Bill Price looks at the advantages of having a little cement in the back of the van